Terms of Service | TradeAngel

Plain-English summary: TradeAngel helps you check and format quotes via WhatsApp. We provide guidance and helpful ranges, not guarantees. You stay responsible for your pricing, workmanship, and client agreements.

1) Acceptance of these Terms

By accessing or using TradeAngel (including messaging us on WhatsApp or using our website), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the service.

2) Who may use TradeAngel

TradeAngel is intended for contractors and small businesses in South Africa and similar markets. You must be at least 18 years old and able to enter into a binding agreement.

3) What TradeAngel is (and is not)

TradeAngel is:

A WhatsApp-first quoting assistant that helps identify missed costs, risks, and assumptions.
A tool that can format your inputs into a clearer, more professional client-ready quote.
A system that may provide pricing guidance as ranges (not exact prices).

TradeAngel is not:

Accounting, invoicing, legal, tax, engineering, or compliance advice.
A guaranteed estimator of job costs, labour, materials, or timelines.
A substitute for your own inspection, measurements, supplier quotes, or professional judgement.

4) Your responsibilities

You agree that you are responsible for:

Verifying all measurements, quantities, materials, and job requirements.
Confirming pricing with suppliers and factoring in labour, travel, risk, and overheads.
Ensuring your quote meets your client’s requirements and includes appropriate terms/assumptions.
Complying with applicable laws, regulations, and industry standards.
Only sharing information you have the right to share (including your client’s details).

5) Quotes, pricing guidance, and no guarantees

Any quote checks, suggestions, templates, or pricing ranges are provided for informational purposes. Because real-world job conditions vary (site access, hidden defects, supplier availability, scope creep), we do not guarantee accuracy, completeness, profitability, or outcomes.

You remain solely responsible for the quote you send to your client and for the work you perform.

6) WhatsApp usage and delivery

TradeAngel is accessed via WhatsApp and may rely on third-party platforms and infrastructure (including WhatsApp/Meta and hosting providers). Message delivery, uptime, and performance may occasionally be delayed or disrupted due to factors outside our control.

7) Accounts, access, and fair use

TradeAngel may be offered with free and/or paid access. If you are given access credentials, you must keep them secure and not share them publicly.

You agree not to misuse the service, including:

Attempting to reverse engineer or interfere with the service.
Sending unlawful, abusive, or harmful content.
Using TradeAngel to spam, harass, or violate others’ rights.
Automating or scraping the service in a way that overloads systems.

8) User content

You retain ownership of content you send (messages, images, quote details). You grant us a limited, worldwide, non-exclusive licence to process and use your content solely to operate, maintain, and improve the service (e.g., generate responses, prevent abuse, provide support).

For how we handle personal information, see our Privacy Policy.

9) Intellectual property

TradeAngel, including its branding, software, workflows, templates, and content we provide, is owned by us or our licensors and is protected by applicable intellectual property laws.

You may not copy, resell, or redistribute the service or our materials except as allowed by law or with our written permission.

10) Paid services, billing, and refunds (if applicable)

Pricing: Fees (if any) will be shown before you purchase or subscribe.
Billing: Payments may be processed by third-party payment providers. You agree to their terms as applicable.
Refunds: Unless required by law, fees are non-refundable. If you believe you were billed incorrectly, contact us.
Changes: We may change pricing or plan features with reasonable notice.

11) Suspension and termination

We may suspend or terminate access to TradeAngel if:

You breach these Terms,
We believe your use may harm the service, other users, or third parties, or
We are required to do so by law.

You may stop using the service at any time. Termination does not affect any rights or obligations that by nature should survive (e.g., liability limits, IP, dispute terms).

12) Disclaimers

TradeAngel is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13) Limitation of liability

To the fullest extent permitted by law, TradeAngel and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to your use of the service.

Where liability cannot be excluded, our total aggregate liability for claims relating to the service will be limited to the amount you paid us for the service in the three (3) months before the event giving rise to the claim (or ZAR 0 if you used a free plan), unless a higher minimum is required by law.

14) Indemnity

You agree to indemnify and hold us harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the service, your breach of these Terms, or your violation of any rights of a third party.

15) Dispute resolution

If you have a dispute, please contact us first so we can try to resolve it informally. If we cannot resolve it, disputes will be handled in accordance with the Governing Law section below.

16) Governing law

These Terms are governed by the laws of South Africa. You agree to the jurisdiction of the courts of South Africa for disputes arising out of or relating to these Terms or the service.

17) Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and may provide additional notice where appropriate. Continued use of TradeAngel after changes means you accept the updated Terms.

18) Contact

If you have questions about these Terms, contact:

Email: support@tradeangel.co.za
Business name: TradeAngel

Disclaimer: This template is provided for general information and does not constitute legal advice. Consider getting a South African legal professional to review these Terms for your exact business model, WhatsApp Business API flow, payments, and consumer protection requirements.